ReadMyStrip — Support

ReadMyStrip is provided by Yellow Labs.

ReadMyStrip reads a pool or aquarium test strip against the color chart you save and shows you the measured values and the manufacturer's ideal ranges. Need help? We're happy to assist.

Email us at readmystripapp@gmail.com and we'll get back to you as soon as we can (typically within a couple of business days).

Getting good scans

Save your color chart once under "Update Chart" before scanning strips. Round-bottle charts are captured in two photos.
Fill the on-screen frame with the chart or strip, in even lighting, and hold steady.
Use similar lighting to your saved chart, and scan before the strip's colors fade.
If a scan can't be read, retake the photo — glare, shadows, and blur are the usual causes.

Subscriptions

Every account includes one free scan; continued scanning requires a subscription. Purchases are handled by Apple. To view, change, or cancel your subscription, open the App Store → your account → Subscriptions, or visit apps.apple.com/account/subscriptions. Already subscribed on another device? Use Restore Purchases on the app's paywall.

Your account and data

You can delete your account and its data anytime from within the app (Home → "Delete Account"). Forgot your password? Use "Forgot password" on the sign-in screen to receive a reset link.

Policies

Contact

Questions, problems, or feedback? Email readmystripapp@gmail.com.